Hotel Policy

Hotel Policy

Hotel Policy

GENERAL POLICY

- Reserved rooms will be held until 6:00 PM on the arrival date unless guaranteed.

- Check-out time: 12:00 noon.

- Check-in time: 14:00 PM.

- All rates are subject to change without prior notice.

- Deposit 50% on total room rate for guarantee reservation.

CHILDREN POLICY

Accommodation: FOC for children under 6 years old who stay with their parents, maximum 2 childrens per room.

CANCELLATION POLICY

All confirmed booking whether cancelled, Amended, Postponed, Delayed or similar will be treated as under the cancellation policy:

1/ Individuals: under 10 rooms

Peak & High seasons
Low Seasons
No charge if cancellation is made 14 days prior arrival date No charge if cancellation is made 07 days prior arrival date
50% charge if cancellation is made from 7 to 14 days prior arrival date 50% charge if cancellation is made from 3 to 7 days prior arrival date
Full charge if cancellation is made less than 7 days prior arrival date
Full charge if cancellation is made less than 03 days prior arrival date
 No-show: full charge on all rooms and reserved services.


2/ Group:

Peak & High seasons Low Seasons
No charge if cancellation is made 45 days prior arrival date No charge if cancellation is made 30 days prior arrival date
50% charge if cancellation is made from 30 to 45 days prior arrival date 50% charge if cancellation is made from 14 to 30 days prior arrival date
75% charge if cancellation is made from 14 to 30 days prior arrival date 75% charge if cancellation is made from 7 to 14 days prior arrival date
Full charge if cancellation is made less than 14 days prior arrival date Full charge if cancellation is made less than 07 days prior arrival date
 No-show: full charge on all rooms and services reserved